Refund policy
Return and Refund Policy
At La Dolce Vita Concept Store, we take great pride in the quality of our pieces. Most items are eligible for return or exchange within 10 days of purchase. Returns will be in the form of a store credit, all purchases are non refundable. Please contact our Customer Care Center right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all exchanges and returns. Please review our full exchange and return policy, including items ineligible for return, before starting the return process.
Customer Care Center by phone or email.
Tel. 787-237-6734
Email: hello@iloveladolcevita.com
Monday - Saturday 10:00am - 8:00pm
Sunday 11:00am - 7:00pm
INELIGIBLE ITEMS
- Final sale items (with discounts starting in 20%)
- Monogrammed items
- Made-to-Order (MTO) items
- Gift cards
- Items damaged through normal wear and tear
WAYS TO RETURN
- In store — You can return most non-furniture items.
PROOF OF PURCHASE
A valid proof of purchase is required to issue an exchange, return or merchandise credit for eligible items. We will accept all of the following as proof of purchase.
- Original paper or gift receipt
- Electronic receipt
- Original packing slip (with order number visible)
- Order number
- Gift registry number
REFUNDS
- All purchases are non refundable.
- Every return that meets this policy will be in form of store credit.
- Gift receipt — Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
- Shipping and processing fees are nonrefundable.
PRICE ADJUSTMENTS
Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.